Stacey Hawins Frequently Asked Questions

Frequently Asked Questions

Our products are indeed all natural, organic, NON-GMO, MSG-free, non-irradiated and with exception of the Panko Bread Crumbs all products are Gluten Free. In addition, we have ZERO fillers or anti-caking agents in ANY of our spices.  Our products are ALL vegan friendly and contain absolutely no dairy (yes, even the Rockin' Ranch!) When our products contain salt, it is an unprocessed, all natural sea salt.

For our dry spices and seasonings as well as our Balsamic Mosto Cotto, as long as the tins are stored in a cool, dry location (like the pantry or a cabinet NOT over the stove where it's warm) the shelf life is 2 years.  This is because our products are packaged in tin, and not glass or plastic.  Tin is lightproof and does not absorb the essential oils of your herbs and spices the way plastic does, so they stay fresher MUCH longer.

Our oils and Deluxe Honey Mustard have a shelf life of 1 year after opening.

Because of the mixed nature of our spice blends, shaker tops would not allow the spices to come out of the cans evenly. Leafy green parts, like parsley or red peppers would be left behind and only the smaller seasonings like onion or garlic granules would come through. I

Also, because many who use our spices are on specialized diet programs, shaker tops would make it very difficult, if not impossible to accurately remove & measure the spices from the tins.

Absolutely!  When Health Coaches, Trainers or Fitness Facilities want to order multiple copies of cookbooks, cooking systems or products to offer their clients, we have the ability to discount for quantity orders.  In addition, we have a Referral Program whereby Health Coaches may refer their clients to shop at Stacey Hawkins and earn cash commissions.  For inquiries about these programs, please email us directly to stacey@staceyhawkins.com or call 800-524-0868

If you know that you have food allergies or medical conditions, always consult with your doctor. I recommend that before you try Stacey Hawkins products, carefully review the list of ingredients. To view product ingredients simply visit the Stacey Hawkins Store scroll to your desired product, and view the entire ingredients list as well as nutritional information.  If you have personal concerns, please contact us directly at 800-524-0868.

I personally travel the world to source the finest all-natural, gluten free, organic herbs & spices and proudly serve them to you.  I believe you truly are what you eat and will not settle for less than the very best.  Everyone I serve is worth more than cheap fillers and inferior ingredients. You'll taste the difference with your first bite- I promise.

My proprietary recipes of spice & seasoning blends, oils and condiments are made in small, artisanal batches at our facilities in the USA.

Trust in knowing that I refuse to put any chemicals, preservatives, fillers or sketchy ingredients in my products. Only the best ingredients, packaged by hand & with loving care come from my table to yours. Period.

We offer USPS Priority Rate Shipping on our our packages based on package weight and the distance the package has to go.  Rates start at $6.25 and go to $18.25.  HOWEVER, shipping on all of our heaviest packages, the Cooking Systems is absolutely FREE.  We ship to the United States and Canada, and also to APO and FBO boxes.  After ordering, your package leaves our New York State warehouse within 24 business hours and is on its way to you. Many customers ask why we charge these amounts, and our answer is simple: We charge exactly what is charged to us. We never add any additional fees for shipping nor do we over-inflate our prices to make it look like you can get "free" shipping like many companies do.  We play fair. We use a shipping company that guarantees on time delivery and allows you to track both shipment options. We chose this company for their fantastic service, because how they treat our customers matters to us. 

We would love to offer shipping at a lower cost, and we are always looking for options to provide the best possible delivery service. As Stacey Hawkins grows and we begin to get discounted rates from our shipping service, we will always pass this savings onto you. It’s our promise to you.

Go for what attracts you the most.

If you want something simple, start with a cookbook and 3 spice bundle pack (found in the Sale area.) If you want a multi-purpose product that will change the way you cook, eat and live in just minutes, go for one of the Cooking Systems. Or, if you just want to dip your toe in the water and try an amazing all-purpose seasoning, go for the Dash of Desperation.  Everyone loves it.

The full list of ingredients and nutritional facts are available on every product page. You are invited to consult with either myself or any of my staff by calling or emailing us for the best ways to get the most out of your Stacey Hawkins seasonings should you have any concerns.

Stacey Hawkins carries both Salt Free seasonings as well as those with salt. As we are well aware that seasonings in this industry can contain hundreds of milligrams of sodium per serving.  As such, Stacey Hawkins products contain only 100% unprocessed sea salt at only 25-50mg per serving (1/4 tsp), a fraction of the content of most commercial seasonings with salt.  The only seasoning with a higher content is our Sassy Sea Salt and our Alderwood Smoked Sea Salt which are both, 100% natural salt and nothing else. For a list of no salt and low salt spices: https://www.staceyhawkins.com/pages/no-salt-low-salt-and-salt-free-spices

We do not offer sample sizes of seasonings for sale.  However, samples of products are often included with orders when available and 4 sample seasonings are ALWAYS included when you purchase an individual copy of Stacey Hawkins cookbooks.

Damages

Please open your package immediately upon arrival.  Although we take great care in packaging our shipments, sometimes things happen.  If you have damage, please take a photo of the shipping label and the damaged contents and email to us stacey@staceyhawkins.com right away.  We will contact you within 24 business hours and make arrangements for replacement.

Returns

WE CANNOT ACCEPT RETURNS OF ANY FOOD PRODUCTS. To clarify, we cannot accept returns on ANY Stacey Hawkins Spices, Oils, or Pantry Products.

Cookbooks, however, if not downloadable are able to be returned. If the cookbook is part of a cooking system, it will be pro-rated to the price in the system.

If you have product to return, please ensure that it is packaged well, a copy of your original invoice is placed in the box and return to:  Stacey Hawkins PO Box 190 Wallkill, NY 12589